Privacy Policy
Last updated: February 2026
Your Privacy Matters
1. Data Controller
This service is operated by:
Warren AI Services
Zurich, Switzerland
Email: hello@chartdetector.ai
We are the data controller responsible for your personal data.
2. Information We Collect
a) Information You Provide
• Name
• Email address
• Account credentials
• Trading preferences
• Messages sent to support
b) Automatically Collected Data
• IP address
• Device type
• Browser type
• Usage data
• Log data
• Cookies and similar technologies
c) Payment Data
Payments are processed via third-party providers (e.g., Stripe).
We do not store full payment card information.
3. Legal Basis for Processing (GDPR)
If you are in the EU/EEA or Switzerland, we process data under:
• Contract performance (account creation and service delivery)
• Legitimate interests (platform improvement, fraud prevention)
• Legal obligations
• Consent (where required, e.g., marketing cookies)
4. How We Use Your Information
We use your information to:
• Provide and operate the platform
• Maintain account functionality
• Improve features and performance
• Provide customer support
• Ensure platform security
• Comply with legal requirements
We do not sell personal data.
5. International Data Transfers
Our infrastructure providers may process and store data in the United States.
Where personal data is transferred outside Switzerland or the EU/EEA, we rely on:
• Standard Contractual Clauses (SCCs), or
• Adequacy decisions, where applicable,
• Or other lawful transfer mechanisms under GDPR and Swiss FADP.
By using our service, you acknowledge that your data may be processed in jurisdictions outside your country of residence.
6. Data Retention
We retain personal data only as long as necessary to:
• Provide our services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
Inactive accounts may be deleted after a reasonable retention period.
7. Data Security
We implement technical and organizational measures including:
• Encrypted data transmission (HTTPS)
• Access controls
• Secure hosting infrastructure
• Role-based internal access limitations
No system is completely secure; however, we follow industry-standard security practices.
8. Your Rights
If you are located in the EU, EEA, or Switzerland, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
You may also lodge a complaint with your local data protection authority.
Switzerland: Federal Data Protection and Information Commissioner (FDPIC).
9. Cookies
We use cookies to:
• Maintain sessions
• Improve performance
• Analyze usage
You can manage cookies via browser settings.
Where legally required, we request consent before placing non-essential cookies.
10. Third-Party Service Providers
We may use third-party providers including:
• Hosting providers
• Payment processors (e.g., Stripe)
• Analytics providers
These providers process data on our behalf under contractual safeguards.
11. Children's Privacy
Our service is not intended for children under 16.
We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised "Last Updated" date.
Questions about privacy? hello@chartdetector.ai
